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Pre-Sale FAQ

General | Domain Names | FrontPage | CGI | PHP | E-Commerce

General Questions

- What is a virtual/true domain?
- What is virtual Web Hosting?
- Can I use my account for commercial purposes?
- Can I access my domain without the "www" in front?
- What type of hardware are you using?
- What are your Network capabilities?
- What Operating System and Server Software is being used?
- Do you offer Technical Support?
- Do you handle international orders?
- How long does it take to set-up a new account?
- Will I have unlimited access to my site for updates?
- Can I upgrade my account?
- Do you maintain backups of my data?
- Do you offer web page design services?

- Where are your servers located?
- Do you offer Adult Hosting?
- Do you allow hosting of legally registered gaming and gambling companies?
- How many Modems do you have?
- How can I tell how many visits my web site gets?
- Can I add more disk space to my account?
- Can I subdivide my space and resell it?
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What is the cost for additional logins?
- Are third level domain names available?
- Can I point additional domains to the same main page as my current domain?
- Can I host domains in the sub-directory of my main account?
- With hosting (sub)domains in sub directories how will the URL appear?
- How many people (approx.) can visit in one day on a 30 GB/month allowance?
- What if I exceed my monthly transfer allowance?
- Why do you not offer unlimited traffic/bandwidth usage?

- Will Server Side Includes (SSI) work on your servers?
- Do you have the RealServer or just HTTP streaming?
- Am I limited to the # of files or streams using Real Audio/Video?
- How do I transfer files to my web site?
- What is FTP?
- What is Spunkyworld's DNS information?

- What is the difference between Majordomo and the subscribable maillists?


Q: What is a virtual/true domain?

A: A virtual/true domain is having your own domain name (http://www.your-name.com) with its own unique IP number, without having to install expensive server hardware and software. With a virtual domain, you utilize our server's storage space, however, you are still professionally represented via your own personal Internet web address (www.your-name.com) and by your own personal email address (you@your-name.com). Having your own domain name enables you to maintain the same e-mail address (you@your-name.com) even if you change Internet providers. Click here to visit our domain name FAQ.

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Q: What is virtual Web Hosting?

A: We specialize in virtual web hosting, which means you can find a home for your web site on our high performance web servers and establish your presence on the Internet with your own unique domain name. This is a cost effective alternative to hosting your own web site internally. Our shared hosting environment gives you the benefits of high performance servers, high bandwidth connectivity that can seamlessly grow with your needs, pre-installed software, guaranteed reliability and round the clock server monitoring, all at a fraction of the cost of doing it yourself.

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Q: Can I use my account for commercial purposes?

A: Yes. If it is fully legal and you abide by the policies, you can sell anything you want.
The World Wide Web has become the most efficient and cost-effective means of making information, products and services available to the users of the Internet community, and we provide our customers the necessary tools to develop a successful Internet business.

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Q: Can I access my domain without the "www" in front?

A: Yes. You will be able to access your domain address with or without the "www" in front of the domain name. Example [http://www.yourname.com] or [http://yourname.com] is acceptable, whichever you prefer.

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Q: What type of hardware are you using?

A: For maximum reliability all our servers are custom-built using the best components currently available in the industry. Since there are constant improvements in the hardware industry, we ensure that we upgrade all our systems every 3-4 months, thereby providing you access to the latest machines equipped with fast processors and lots of memory and storage space.

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Q: What are your Network capabilities?

A: You are hosted on a fiber optic network, which connects to the Internet through 2 OC-3 and 2 redundant DS-3 multi-homed connections. This high-speed connectivity combined with exceptionally fast and reliable Dual Pentium servers, guarantee fast access to all web sites housed within the network, and 99.9% uptime, 24 hours a day, 365 days a year.

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Q: What Operating System and Server Software is being used?

A: All our systems run a customized version of RedHat (linux), using the powerful Apache Web Server and Apache SSL Server for secure transactions.

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Q: Do you offer Technical Support?

A: Yes. We provide free technical support via e-mail and will handle questions or concerns about your web site and the features we provide. All support requests are processed within 24 hours.

We also offer an extensive Support Manual along with a detailed Support FAQ to provide you with answers to all support queries immediately. The Support FAQ is constantly being updated.

However, we can't provide help with HTML Syntax or CGI programming problems. We will try to be helpful and give advise whenever possible.

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Q: Do you handle international orders?

A: Yes. We accept orders from all over the world. The Internet is a global village, so it doesn't matter where are you from.
We can also host any valid domain name extension. If you are interested in foreign domain name registrations, we provide you with useful resources to help link you to most registration services around the world.

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Q: How long does it take to set-up a new account?

A: New accounts are set-up within 24 hours from the time we receive your order. Once your account is set-up, you will be emailed your account login information (User ID, Password & FTP hostname) along with some useful URLs to help you get started. You can immediately start uploading files to your new web site.
Domain account users will be given an IP address to access their site via the web prior to the completion of either domain registration or domain modification.

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Q: Will I have unlimited access to my site for updates?

A: Yes. You have unlimited access via FTP, FrontPage or SSH 24 hours a day, 365 days a year. As such, you can create and maintain your web pages on your own computer and upload files to your web site at your leisure.

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Q: Can I upgrade my account?

A: Yes. You can upgrade your account at any time. In most cases, you don't have to move to a new account, rather enjoying new features in your existing account. Therefore, no file transfers are necessary.
Note: An upgrade from the Economy plan requires always to transfer your files to a new account!

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Q: Do you maintain backups of my data?

A: Yes. We backup your web directory daily on redundant hard drives installed on each of our hosting servers. Providing the peace of mind that if the main drive should fail for any reason we can quickly and completely restore your site.

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Q: Do you offer web page design services?

A: No. We currently don't offer Web Design Services.

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Q: Where are your servers located?

A: The web servers are located at a 24h monitored professional Network Operation Center in Chicago (Value/Premium) and Los Angeles (Economy), USA.

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Q: Do you offer Adult Hosting?

A: No sorry, adult content is not allowed on our servers.

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Q: Do you allow hosting of legally registered gaming and gambling companies?

A: No sorry, this is a problem, every state in the US has different gambling laws and just recently a judge decided against an online casino. Basically he said regardless of where the companies legally registered to do business, that the physical location of the servers would be considered a location. Chicago where are the servers, does not allow gambling.

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Q: How many Modems do you have?

A: We have no modems, because we don't offer Dial Up connections. You can reach us only over the Internet via WWW, FTP, SSH etc. ...
We are connected via 2 OC-3 and 2 redundant DS-3 (45Mbps) lines to the Internet backbone and our focus is only the web hosting business.

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Q: How can I tell how many visits my web site gets?

A: Included free with every account are awstats or wusage/webalizer. Very powerful tools for graphically tracking visitors to your site. It provides you statistics on how long visitors were there, what pages they visited and the order in which they were visited. With the advanced logging feature activated it even captures what browser was being used and how the visitors found you, whether through a search engine or a web site link.

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Q: Can I add more disk space to my account?

A: Yes. You may add additional disk space to your account here. You are charged @ $6.00/20MB, and this must be purchased in 20 MB increments.

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Q: Can I subdivide my space and resell it?

A: Yes. We allow you to create sub-directories, which you can use to offer friends or clients disk space under your main account, as long as it is within our policy guidelines. You can also request additional FTP accounts with limited access to a specific directory for a small additional charge.
If you are using FrontPage, you can create additional user logins for yourself via your FrontPage program by connecting to your server. Additional FrontPage logins are free of charge.

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Q: What is the cost for additional logins?

A: Click here for our fee schedule.

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Q: Are third level domain names available?

A: Yes. We can give you a third level domain name such as yourname.spunkyworld.com or if you have an existing domain with us anyname.yourdomain.com. The biggest advantage here is that domain name registration is not needed, therefore there are no domain name registration fees involved.

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Q: Can I point additional domains to the same main page as my current domain?

A: Yes. We can mirror your main web pages and mail system for a one time $12.95 set-up fee for each additional domain. This is a great way to expand the marketing of your present business. For example, you can add international domain name extensions to your existing account, like yourname.com + yourname.it + yourname.mx + yourname.se and so on... Order here (Domain Name Aliasing/Parking).

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Q: Can I host domains in the sub-directory of my main account?

A: If you register or transfer a domain name through us, we will point your domain name to a sub directory at no extra charge. You can also enjoy free e-mail forwarding. You don't have to order a new hosting account. Only to register a domain name at $19.99/year.

If you don't have your domain name registered with Spunkyworld, or you don't want, or you don't can transfer to us, or if you own a foreign domain name, we can do a DNS hosting for this domain at $16.95/year.
So you can administer the domain name from our domain name manager (web interface). Forwarding, redirecting, A, CNAME, MX records are no problem then. You can point your domain and email to any host/page.

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Q: With hosting (sub)domains in sub directories how will the URL appear?

A: If you are pointing a domain name from our domain registration system at DomainsRich.com to a sub dir, you can chose from two different options.

Regular URL Redirection:
Main domain - foryou.com
Additional domain - joes.com

A visitor types in http://joes.com and automatically goes to http://foryou.com/joes/.

The visitors will see the following in the navigation window of their browser.

http://foryou.com/joes/

URL Framing/Masking:

Main domain - foryou.com
Additional domain - joes.com

A visitor types in http://joes.com and automatically goes to http://foryou.com/joes/.

The visitors will see the following in the navigation window of their browser.

http://joes.com/

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Q: How many people (approx.) can visit in one day on a 30 GB/month allowance?

A: It depends on the amount of data they download by visiting your html pages.

eg: Assume that they will visit 5 pages with 8 KB text each and a total of 40 KB images.
You can get 12,800 visitors a day --> this is equivalent to 1,920,000 page views in one month!

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Q: What if I exceed my monthly transfer allowance?

A: You will be notified by e-mail ahead of time, allowing you enough time to reduce traffic or upgrade your account status. For traffic usage in excess of your monthly allowance, you will be billed @ $6.99/month for every additional 1 GB used.
eg: If you are using 31 GB monthly instead of the free 30 GB (Premium plan - 1 GB x 30 days), you pay an additional fee of $6.99 for your bandwidth usage... 32 instead of 30 = + $13.98.

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Q: Why do you not offer unlimited traffic/bandwidth usage?

A: Don't believe in unlimited traffic. That's a fake. This is not possible. No provider can really offer this. There are sites on the web, which are consuming 400 GB or 800 GB bandwidth in one month. This bandwidth costs thousands of $ each month. Do you really believe, that an ISP is giving this bandwidth away for $29.95?

So, what happens if you are using a lot of bandwidth on your 'unlimited traffic account' ? There are many possibilities for the ISP.

  • - Maybe they kick you off the server. No questions asked.
  • - They are telling you, that you are using too much bandwidth, and that you are one of the top 5% sites on their servers. And they have a policy, which says that the top 5% sites have to pay $500 a month. (It's not a joke, it's real!)
  • - The ISP has a restriction on the 'unlimited traffic' policy, which says, if you are using more than 8 GB a month, you have to pay for the additional bandwidth usage. Because unlimited traffic is only within 8 GB. That's funny, isn't it ? But it's true.
  • - They throttle the available bandwidth for your account, that it is getting slow like hell if your site is getting to much visitors. The visitors will never come back on such a slow site. They will never use your bandwidth again ;-)
  • - They ask you to move to a dedicated server for several hundred $ each month.

We know a lot of ISP sites there, and they all have restrictions in some way on the unlimited traffic offer. Please always check the fine print.
Do you believe that there is an ISP which want to have yahoo.com or cnn.com on their 'unlimited traffic' servers? You can imagine that for such sites it is necessary to have an own network of servers.

You get, what you pay for!

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Q: Will Server Side Includes (SSI) work on your servers?

A: Yes. SSI's will parse on any page ending in .sht or .shtml.

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Q: I will be using a lot of Real Audio/Video.
Do you have the RealServer or just HTTP streaming? Is there a big difference between the two?

A: We have the RealServer G2 installed.
The difference is in performance. With a RealServer users get faster and smoother audio/video and can continue to browse while the clip plays. And the special Real Server features like multi-rate SureStream and Slide Presentations will only work with our G2 server.
Click here for a demo file.

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Q: Am I limited to the # of files or streams using Real Audio/Video?

A: We run 100 per server that every one would be sharing.

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Q: How do I transfer files to my web site?

A: Files must be transferred to the web server via File Transport Protocol (FTP), FrontPage or the web control panel. For more info please visit our Online Manual.
FTP and FrontPage tutorials are available for beginners who may not be familiar with FTP or FrontPage.

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Q: What is FTP?

A: (File Transfer Protocol) The Internet service that transfers files from one computer to another over standard phone lines. FTP is one possibility to transfer your files from your home computer to your web server at Spunkyworld.
You need a special program for this task. Called "ftp client". Available here.

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Q: What is Spunkyworld's DNS information?

A:

Economy Plan
Primary Name Server..: NS1.SPUNKYNET.COM
IP of Primary NS.....: 64.235.229.136
Secondary Name Server: NS2.SPUNKYNET.COM
IP of Secondary NS...: 64.235.229.137

Value/Premium Plan
Primary Name Server..: NS.SPUNKYWORLD.COM
IP of Primary NS.....: 209.204.217.189
Secondary Name Server: NS2.SPUNKYWORLD.COM
IP of Secondary NS...: 209.204.194.86

Domain Only Accounts
Primary Name Server..: DNS1.NAME-SERVICES.COM
Secondary Name Server: DNS2.NAME-SERVICES.COM
Secondary Name Server: DNS3.NAME-SERVICES.COM
Secondary Name Server: DNS4.NAME-SERVICES.COM
Secondary Name Server: DNS5.NAME-SERVICES.COM

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Q: What is the difference between Majordomo and the subscribable maillists?

A: The subscribable maillists are a very simple way of building an e-mail list to make general announcements, such as specials, price drops, or a monthly newsletter.

Majordomo is a highly interactive full featured program that allows everyone subscribed to the list to interact and post to the list. It's fully designed to automate the management of Internet mailing lists.
Commands are sent to Majordomo via electronic mail to handle all aspects of list maintenance. Once a list is set up, virtually all operations can be performed remotely, requiring no intervention upon the postmaster of the list site.

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- Last modified on 1/5/2007 -

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