Technical FAQ

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E-Mail

- What is a forwarder?
-
What is an e-mail alias?
- What is a POP account?

- What is the difference between POP and Forwarding?
- How do I set up a catch-all e-mail address?
- How do I create email aliases, and how do I redirect them?
- How do I add POP email accounts?
- How do I access my mailboxes to check my email?
- What is the outgoing mail server setting for my email?
- What is the incoming mail server setting for my email?
- How do I use Web Email?
- How do I set-up Autoresponders?
- What can I do if my domain is getting a lot of Junk Email (Spam)?
- I can't send email through my domain, what is causing the problem?

 


Q: What is a forwarder?

A: A forwarder is a simple e-mail forwarding entry. It is a method to forward e-mail to a POP account either on our servers or any valid POP account hosted anywhere. This makes the alias name a valid POP name to your domain and redirects e-mails to the desired real POP account.
For example: you can redirect/forward an e-mail sent to susi@yourname.com to your default POP account yourname@yourname.com or you@your-local-ISP.com

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Q: What is an e-mail alias?

A: It is an e-mail address, where you don't have a real POP account for. You define your aliases with your forwarders. You can only forward e-mails sent to your alias address to real POP accounts anywhere.
Any e-mail for your domain that does not have an alias/forwarder defined, forwards to your default POP. An example might be susigogo@yourname.com, if there was no susigogo then the mail would go to your default POP (yourname@yourname.com). So, you have virtually unlimited alias addresses, that end all in your default POP, unless you define them otherwise.

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Q: What is a POP account?

A: A POP account is your very own postbox directly on your virtual server. Depending on your hosting plan, you have numerous POP accounts included with your virtual server account. You can create a private POP account for your family members, friends or staff. Each POP account has its own login and password.

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Q: What is the difference between POP and Forwarding?

A: POP is where you store your e-mail on your mail server from your domain name. You then configure your mail client (for example - Outlook, Netscape Messenger or Eudora) to read your e-mail directly from your e-mail server. When configuring for POP3, you have to use your own POP3/Incoming mail server, and the username and password we issued to you.

Forwarding is when the mail server forwards e-mail to your local ISP or any other e-mail address instead of storing it in your default or extra POP account.
You can have a different number of e-mail forwarders (depending on your hosting plan). All free of charge!

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Q: How do I set up a catch-all e-mail address?

A: Any email that is sent to an unknown account at your domain name, such as unknown@yourdomain.com, gets automatically re-routed to your default email account. All hosting accounts are automatically assigned a default email address - username@yourdomain.com - which you can change following the procedures below:

1) Log into your web control panel and check for the Mail Management heading.

2) Click on "Default Address" followed by "Set Default Address".

3) In the field after the drop-down domain field enter any email address you want. Follow to hints as to how to discard all unrouted mails or bounce them back to the sender.

4) Click on the "Change" button to save it. You are done! Now all of your email no matter whom it is addressed to will be sent to the specified email address. Note that any users will continue to receive email, however any email addressed to a non-defined email address at your site will be "dumped" to the email address you specified in step 3.

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Q: How do I create email aliases, and how do I redirect them?

A: It is not necessary to create email aliases for your default email account, as your default (primary email account for the domain) acts as a "Catch All" account. In other words, "anything@yourdomain.com" will be automatically be delivered to your default mail account.

To use aliases off other email accounts in your domain, go to your Control Panel, and under the Mail heading select "Forwarders".
Fill in the blanks (it's easy, you'll see when you get there).

You may also use forwarders to forward email from any of your domain email accounts to other address/es.

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Q: How do I add POP email accounts?

A: The POP boxes that come with your account are already unlocked.

1) access your web control panel http://yourname.com/cpanel
2) enter your login and password, hit enter
3) click "POP Email Accounts" under the 'Mail Management' Heading
4) click "Add Account"
4) Email: enter your desired e-mail POP login; e.g: if you would like to have susi@yourname.com, you would enter "susi" (without the quotation marks)
5) Password: enter your desired password for this POP account (password is caSe sEnsiTive)
6) Quota: Type in a mail box quota if desired (Mail Space limit in MB)
7) click "Create"

In order to retrieve your e-mail from this POP account, you have to configure your e-mail reader.

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Q: How do I access my mailboxes to check my email?

A: The easiest way to access email is through a program such as Eudora, Outlook or Netscape Messenger.

We have detailed setup instructions available for the following e-mail readers:
- Eudora
- Netscape Messenger v4.x
- Netscape Communicator v6
- Outlook

But the required informations are always the same with any e-mail reader. Read on for the basic infos you will need to setup your e-mail reader.

Listed below is an example that assumes your domain is yourdomain.com.

Configuration for your default POP3 account:
Full name = Enter your name
login name / user id / account  = yourdomain (without the ext. *.com, only needed for checking e-mail, not sending)
SMTP / Outgoing server = yourdomain.com (**Note)
POP3 / Incoming server / Internet Mail server = yourdomain.com
Email / from = yourdomain@yourdomain.com or any alias youralias@yourdomain.com
Password = the same used for FTP


Listed below is an example that assumes you add the user (POP) extra, which would be the e-mail address extra@yourdomain.com

Configuration for your additional POP3 accounts:
Full name = Enter your name
Login name / user id = extra+yourdomain.com (only needed for checking e-mail, not sending)
SMTP / Outgoing server = yourdomain.com (**Note)
POP3 / Incoming server = yourdomain.com
Email / From = extra@yourdomain.com
Password = the password you assigned for user extra

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Q: What is the outgoing mail server setting for my email?

A: The outgoing mail server (SMTP) setting is just your domain name. Example: if your domain is fred.com then your SMTP server name is fred.com.

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Q: What are the incoming mail server settings for my email?

A: The incoming mail server (POP) setting is just your domain name. Example: if your domain is fred.com then your incoming server name is fred.com.

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Q: How do I use Web Email?

A:  

1) Go to http://www.your-dom-name.com/webmail/    (you have to replace your-dom-name.com with your own domain name)
2) Log in with the POP account username and password
3) Select from one of the web mail frontends and proceed.

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Q: How do I set-up Autoresponders?

A: Simple autoresponders are used to send automatic responses to any email sent to a specified email address in your domain. For example, you might indicate on your web page that a visitor should write to prices@yourdomain.com for a current price list. Then set up an autoresponder with a message listing your prices. When an email is sent to prices@yourdomain.com, the price list is automatically sent in response.

You may have as many autoresponders as you like.
To set them up with your Cpanel Web Control select the "Autoresponders" link under the Mail Management heading.

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Q: What can I do if my domain is getting a lot of Junk Email?

A: You may enable the spam filter software SpamAssassin from your web control panel under the 'Mail Management' Heading.

SpamAssassin(tm) is a mail filter to identify spam.
Using its rule base, it uses a wide range of heuristic tests on mail headers and body text to identify "spam", also known as unsolicited commercial email.

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Q: I can't send email through my domain, what is causing the problem?

A: There are generally two things that will cause this problem.

1) Our SMTP servers are configured as secure relays. This means that you cannot simply reference "mail.yourdomain.com" as an Outgoing mailserver unless you successfully log in via one of your POP3 accounts at "mail.yourdomain.com" before you try to send. This is a mandatory setting to prevent spammers from using our mailservers as havens for unsolicited email. If you are getting a "550 relaying to <recipient@domain.com> prohibited by administrator" error, it means that you haven't logged into the POP3 server at your domain before you tried to send through the SMTP server at your domain. To log in, you need to check for mail first.

2) Some ISP's won't allow the use of a foreign SMTP (outgoing e-mail) server. This is beyond the control of Spunkyworld.
ISP's will often block port 25 so they can control SPAM going through their system.

Port 25 is the common port that is used for SMTP service on Internet servers. There are many large dial up ISP's that do this, Concentric or Mindspring would be a good example. You will need to check with your dial up provider for more info. If you are in a situation where they are blocking port 25, for your SMTP setting just use the one your local ISP provided. POP (incoming) e-mail is not affected by this restriction of your ISP.

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- Last modified on 3/16/2003 -


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