Technical FAQ

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General Questions

- Where do I upload all the files pertaining to my web site?
- What should I name the default page in my directories?
- I uploaded my files but still see your page. Why?
- Why would I receive a Forbidden message accessing my website?
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Where is my web control panel?
- What is my WebControl System password?
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I have lost my password to the web control panel, what do I do?
- How do I upload files using FTP?
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How do I create my own "404 Not found" error page?
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How do I activate my Error-Log file?
- What do I do if I forget my password?
- How do I get my raw Access-Log?
- Do you provide tech support?
- How do I check Disk Usage?
- How do I change my login password?
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What are your Mime Settings?
- How can I create a backup?
- How can I see statistics for my site?
- How do I update my billing address including my credit card information?

 


Q: Where do I upload all the files pertaining to my web site?

A: FTP to your account. Now you are in your home dir. Change to the /www dir and place all your web files there. There are already a few files there.
The most important file is the index.html file. This is the default "under construction" page, which shows up when you load your domain name into your browser. Replace it with your welcome page, and your domain is online :-)

You can also use the built-in upload feature within your web control panel. (Option: Site Managment --> File Manager)

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Q: What should I name the default page in my directories?

A: It is very important that you name your home page (the first page that you want visitors to see when they visit your web site), index.html. When a browser visits your web site by typing in your domain name, i.e. www.yourdomain.com, the browser program will automatically search for a page titled index.html (by default).
If the browser does not find one, your visitor will not be able to access your web site without a specific page name to add to the domain URL.

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Q: I uploaded my files but still see your page. Why?

A: If our Welcome page, index.html, has not been replaced by another index page, then anyone going to yourname.com will still see the welcome page instead of some other home page.

This is the order in which the web server looks for a page to put up as the "home" page:

default.htm -> index.phtml -> index.php -> index.cgi -> index.shtml -> index.html -> welcome.cgi -> welcome.html -> index.htm

Just delete the index.html file and anything after it in this list will then come up automatically. Notice that "home.html" is NOT on the list and so will not show up as your home page. You would need to rename it.

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Q: Why would I receive a Forbidden message accessing my website?

A: If this occurs it is generally for one of 2 reasons.

1. You don't have a properly named default page in your main WWW directory.
Acceptable file names are listed below:

index.htm
index.html
default.htm
index.phtml
index.shtml
index.cgi
index.php
welcome.cgi
weclome.html

2. You put a .htaccess file in your main WWW directory, or you changed the
configuration of an existing .htaccess file which is locking up your web site.

You should contact support if you are not sure what's causing the problem.

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Q: Where is my web control panel?

A: http://www.yourdomain.com/cpanel

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Q: What is my WebControl System password?

A: The WebControl System password by default is the same as your domain login password. If you have forgotten your password please email us, so we can reset the password.

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Q: I have lost my password to the web control panel, what do I do?

A: You will need to contact support. To maintain security for our clients we only email passwords to the e-mail address on record in our database.

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Q: How do I upload files using FTP?

A: First of all, you will need your own FTP client. Then follow the instructions in our manual.

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Q: How do I create my own "404 Not found" error page?

A: There is an option in your web control panel for creating custom error pages.
Web Control Panel --> Site Managment --> Custom Error Pages

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Q: How do I activate my Error-Log file?

A: If you had Error-Logging added to your account, you can go to your WebControl System at http://your-domain.com/cpanel
Statistics --> Error Log

Note: The Error-Log may not included with your domain as part of the standard features. Depending on your hosting plan you may activate it for a small additional fee.

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Q: What do I do if I forget my password?

A: You will need to contact support. To maintain security for our clients we only email passwords to the e-mail address on record in our database.

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Q: How do I get my Raw Access-Log?

A:
Utilizing web control:
1) Log into your web control panel
2) Check for Menu called Statisitics
3) Click Raw Log File
4) Download the File (it's compressed) and save it to your computer
5) Unzip it with Winzip

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Q: Do you provide tech support?

A: Yes, we will handle questions or concerns about your web site and the features we provide. However, we can't provide help with HTML Syntax or CGI programming problems. We will try to be helpful and give advise whenever possible.

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Q: How do I check Disk Usage?

A:
Utilizing web control:
Log into your web control and you will see a cell "Usage" on the left side under "General Account Information". That's all :-)

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Q: How do I change my login password?

A: There is a feature in your web control panel for changing the password.
--> Web Control --> Account Managment --> Change Password

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Q: What are your Mime Settings?

A: You can check and modify your current Mime Settings from your web control panel.
Site Management --> Mime Types

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Q: How can I create a backup?

A: This option in your control panel allows you to compress your directories and/or files located in your account. This is an excellent way to backup your own files. It will serve as double protection should anything ever go wrong with our backups. We cannot guarantee the quality of our backups as these are geared more toward restoring an entire server. We HIGHLY recommend that you make it common practice to backup your own web pages. In the event that we are unable to recover your pages, you will be able to restore your own pages.
In control panel
go to "Account Management" then "Backup". Save the backup file(s) to your hard drive for safe keeping.
If you ever need to restore the "Backup(s)" from your hard disk file, just return to this part of your Control Panel and select "Restore a XXXXX Backup".

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Q: How can I see statistics for my site?

A: Log into your web control panel --> Check for menu "Statisitics" --> Click "AWStats Stats"
Will show detailed website stats information about visitors to your site, including robots/spiders, browsers, countries, referring url's, keywords/phrases, pages visited, number of pages/visit, days/times, error codes, etc. A helpful,
interesting, and easy to use stats program.

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Q: How do I update my billing address including my credit card information?

A: Please update your billing address through our secure server here. You may also send your credit card info encrypted with PGP. Our public key is available upon request.

We don't accept credit card numbers over the phone. If you don't want to send this info over the Internet, you can fax us the information at +1 501 640-1238 (USA). For this complete the form on our secure server, and simply print it.
But please note, that fax transmission is NOT encrypted like SSL (https) or PGP.

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- Last modified on 5/19/2006 -


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