Technical FAQ

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Miva E-Commerce Software

- How do I install Miva E-Commerce software?
- I just installed Miva Merchant, how do I get to my administration screen?
- Where can I find full documentation on Miva software?
- What does the 'Fulfillment' module do?
- What type of support do you offer on Miva E-Commerce software?
- How do I upgrade Miva Merchant?

 


Q: How do I install Miva E-Commerce software?

A: If your account comes with the Miva E-Commerce software, just log into your WebControl System at http://your-domain.com/cgi-bin/plusmail and click "Extras" then check "Miva Merchant" and hit Install Service.
The software will be installed within 15 minutes and you will find a directory called

/Merchant2 for Miva Merchant

in your WWW when it is completed. Your next step will be to register the product

For Miva Merchant - http://your-domain.com/Merchant2/setup.mvc 

and do the initial registration and configuration.

Use the Miva Merchant Configuration Wizard to help with Miva Merchant Setup

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Q: I just installed Miva Merchant, how do I get to my administration screen?

A: If you have completed your set-up, you should find your administration screen by going to your admin URL.

http://www.yourdomain.com/Merchant2/admin.mvc?

However, if you haven't completed your setup yet, you will not be able to get to your administration screen. You will have to start with 'setup.mvc'.

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Q: Where can I find full documentation on Miva software?

A: Miva provides documentation in the form of PDF files.

Miva Merchant User Guide for v4.12
The Guides there will help you perform tasks for building and maintaining your Miva Merchant store. The Guides are grouped into categories. You can download guides by category or individual selection.
The title of each category is a PDF that contains all the guides of that category.

Miva Merchant User Guide for v3.0 (PDF 1.6M)
Complete documentation with information about installation and configuration of your 3.0 Miva Merchant software, and step-by-step instructions on how to build and maintain an online storefront with all of the new features of Miva Merchant v3.0.

For Miva's complete online FAQs click here.

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Q: What does the 'Fulfillment' module do?

A: The 'Fulfillment' module sends you email when you get an order through your store.

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Q: What type of support do you offer on Miva E-Commerce software?

A: Miva provides direct support to all valid license holders of their products. Users may contact their support department via telephone (9:00 - 5:00 PST) by calling 858-490-2570 and choosing option 3, or by emailing support@miva.com.

We will help as much as possible in answering your questions concerning the Miva E-Commerce software. But there may be instances when we will need to refer you directly to Miva.

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Q: How do I upgrade Miva Merchant?

A: If you are entitled to a Miva Merchant upgrade and have obtained your license through us, you can do the following:

1. Log into your WebControl System
2. Select "Extras"
3. Select "Miva Merchant" and click submit
4. Allow 15 minutes for the upgrade to occur
5. Go to http://yourdomain.com/Merchant2/upgrade.mvc
6. Enter your password to complete the upgrade

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- Last modified on 6/4/2005 -


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